S Naidu Online provides Internet World Wide Web page hosting, Marketing, and Development. S Naidu Online has certain legal and ethical responsibilities consisting with the use of its server and equipment involved in these services. S Naidu Online general policy is to act as a provider of Internet presence. S Naidu Online reserves the right to suspend or cancel a customer's access to any or all services provided by S Naidu Online when we decide that the account has been inappropriately used.
Using a
shared account as a backup/storage device
is not permitted, with the exception of
one cPanel backup of the same account.
Please do not take backups of your
backups.
Examples of unacceptable
material on all Shared and Reseller
servers include: Topsites IRC
Scripts/Bots Proxy Scripts/Anonymizers
Pirated Software/Warez Image Hosting
Scripts (similar to Photobucket or
Tinypic) AutoSurf/PTC/PTS/PPC sites
IP Scanners Bruteforce
Programs/Scripts/Applications Mail
Bombers/Spam Scripts Banner-Ad services
(commercial banner ad rotation) File
Dump/Mirror Scripts (similar to
rapidshare) Commercial Audio Streaming
(more than one or two streams)
Escrow/Bank Debentures High-Yield
Interest Programs (HYIP) or Related Sites
Investment Sites (FOREX, E-Gold Exchange,
Second Life/Linden Exchange, Ponzi,
MLM/Pyramid Scheme) Sale of any
controlled substance without prior proof
of appropriate permit(s) Prime Banks
Programs Lottery Sites
MUDs/RPGs/PBBGs
Hateful/Racist/Harassment oriented sites
Hacker focused sites/archives/programs
Sites promoting illegal activities
Forums and/or websites that distribute or
link to warez/pirated/illegal content
Bank Debentures/Bank Debenture Trading
Programs Fraudulent Sites (Including,
but not limited to sites listed at
aa419.org & escrow-fraud.com) Mailer
Pro Examples of unacceptable material
on all Dedicated servers include:
IRCD (irc servers) IRC Scripts/Bots
Pirated Software/Warez IP Scanners
Bruteforce Programs/Scripts/Applications
Mail Bombers/spam Scripts Escrow
High-Yield Interest Programs (HYIP) or
Related Sites Investment Sites (FOREX,
E-Gold Exchange, Second Life/Linden
Exchange, Ponzi, MLM/Pyramid Scheme)
Sale of any controlled substance without
prior proof of appropriate permit(s)
Prime Banks Programs Lottery Sites
Hateful/Racist/Harassment oriented sites
Hacker focused sites/archives/programs
Sites promoting illegal activities
Forums and/or websites that distribute or
link to warez/pirated/illegal content
Bank Debentures/Bank Debenture Trading
Programs Fraudulent Sites (Including,
but not limited to sites listed at
aa419.org & escrow-fraud.com) Mailer
Pro
S Naidu Online reserves the
right to require changes or disable as
necessary any web site, account, database,
or other component that does not comply
with its established policies, or to make
any such modifications in an emergency at
its sole discretion.
Zero
Tolerance Spam Policy We take
a zero tolerance stance against sending of
unsolicited e-mail, bulk emailing, and
spam. "Safe lists" and purchased lists
will be treated as spam. Any user who
sends out spam / bulk mail will have their
account terminated with or without notice.
Outgoing email hourly limit
There is a 500 outgoing email
hourly limit per domain. If you send
over this amount in any hour, most of the
e-mails will bounce back with an
undeliverable error. If this occurs, it
will then take some time for your account
to be able to send again so we recommend
waiting at least 1 hour after this issue
occurs to begin sending email again.
S Naidu Online reserves the right to
charge the holder of the account used to
send any unsolicited e-mail a clean up fee
or any charges incurred for blacklist
removal. This cost of the clean up fee is
entirely at the discretion of S Naidu
Online.
Backups and Data
Loss Your use of this service
is at your sole risk. Our backup service
is provided to you as a courtesy. S Naidu
Online is not responsible for files and/or
data residing on your account. You agree
to take full responsibility for files and
data transferred and to maintain all
appropriate backup of files and data
stored on S Naidu Online servers. Backups
will not be provided for accounts that
have been suspended or terminated for any
reason unless otherwise agreed to in
writing by S Naidu Online.
Cancellations S Naidu Online
reserves the right to cancel, suspend, or
otherwise restrict access to the account
at any time with or without notice.
Resource Usage
User may not: a) Use 25% or more of
system resources for longer then 90
seconds. There are numerous activities
that could cause such problems; these
include: CGI scripts, FTP, PHP, HTTP, etc.
b) Run stand-alone, unattended server-side
processes at any point in time on the
server. This includes any and all daemons,
such as IRCD. c) Run any type of web
spider or indexer (including Google Cash /
AdSpy) on shared servers. d) Run any
software that interfaces with an IRC
(Internet Relay Chat) network. e) Run
any bit torrent application, tracker, or
client. You may link to legal torrents
off-site, but may not host or store them
on our shared servers. f) Participate
in any file-sharing/peer-to-peer
activities g) Run any gaming servers
such as counter-strike, half-life,
battlefield1942, etc h) Run cron
entries with intervals of less than 15
minutes. i) When using PHP include
functions for including a local file,
include the local file rather than the
URL. Instead of
include("http://yourdomain.com/include.php")
use include("include.php")
INODES The use of more than
250,000 inodes on any shared account may
potentially result in a warning first, and
if no action is taken future suspension.
Accounts found to be exceeding the 100,000
inode limit will automatically be removed
from our backup system to avoid
over-usage. Every file (a webpage, image
file, email, etc) on your account uses up
1 inode.
Sites that slightly exceed
our inode limits are unlikely to be
suspended; however, accounts that
constantly create and delete large numbers
of files on a regular basis, have hundreds
of thousands of files, or cause file
system damage may be flagged for review
and/or suspension. The primary cause of
excessive inodes seems to be due to users
leaving their catchall address enabled,
but never checking their primary account
mailbox. Over time, tens of thousands of
messages (or more) build up, eventually
pushing the account past our inode limit.
To disable your default mailbox, login to
cPanel and choose "Mail", then "Default
Address", "Set Default Address", and then
type in: :fail: No such user here.
Backup Limit Any
shared account using more than 20 gigs of
disk space will be removed from our off
site weekly backup with the exception of
Databases continuing to be backed up. All
data will continue to be mirrored to a
secondary drive which helps protect
against data loss in the event of a drive
failure.
Bandwidth Usage You are allocated a monthly
bandwidth allowance. This allowance varies
depending on the hosting package you
purchase. Should your account pass the
allocated amount we reserve the right to
suspend the account until the start of the
next allocation, suspend the account until
more bandwidth is purchased at an
additional fee, suspend the account until
you upgrade to a higher level of package,
terminate the account and/or charge you an
additional fee for the overages. Unused
transfer in one month cannot be carried
over to the next month.
Money back Guarantee On
dedicated servers and collocation no full
refund will be honored -- the 30 days
money back guarantee does not apply. We
reserve the right to refund a prorated
amount or no refund at all.
Each of
S Naidu Online's managed shared and
reseller hosting account servers carry a
45 day unconditional money back guarantee
on them. If you are not completely
satisfied with our services within the
first 30 days of your service, you will be
given a full refund of the contract
amount. Remember, this is only for monthly
shared or reseller packages and does not
apply to dedicated servers, administrative
fees, install fees for custom software, or
domain name register, renew, or transfer
purchases.
S Naidu Online will not
activate new orders nor activate new
packages for customers who have an
outstanding balance with S Naidu Online.
For a new order to be setup or a new
package to be activated, you must have a
suffieient balance, unless otherwise
stated by S Naidu Online in writing
Uptime Guarantee
If your shared / reseller server has a
physical downtime that is not within the
99.9% uptime you may receive one month of
credit on your account. Approval of the
credit is at the discretion of S Naidu
Online dependant upon justification
provided. Third party monitoring service
reports may not be used for justification
due to a variety of factors including the
monitor's network capacity/transit
availability. The uptime of the server is
defined as the reported uptime from the
operating system and the Apache Web Server
which may differ from the uptime reported
by other individual services. To request a
credit, please contact support@snaidu.com
with justification. All requests must be
made in writing via email. Uptime
guarantees only apply to shared / reseller
hosting solutions. Dedicated servers are
covered by a network guarantee in which
the credit is prorated for the amount of
time the server is down which is not
related to our uptime guarantee.
Reseller: Client Responsibility Resellers are responsible for
supporting their clients. S Naidu Online
does not provide support to our Reseller's
Clients. If a reseller's client contacts
us, we reserve the right to place the
client account on hold until the reseller
can assume their responsibility for their
client. All support requests must be made
by the reseller on their clients' behalf
for security purposes. Resellers are also
responsible for all content stored or
transmitted under their reseller account
and the actions of their clients'. S Naidu
Online will hold any reseller responsible
for any of their clients actions that
violate the law or the terms of service.
Shared hosting (non-reseller
accounts) End User Shared
accounts may not resell web hosting to
other people, if you wish to resell
hosting you must use a reseller account.
Semi-dedicated servers are not backed up.
You must maintain your own backups.
Payment Information You agree to supply appropriate
payment for the services received from S
Naidu Online, in advance of the time
period during which such services are
provided. You agree that until and unless
you notify S Naidu Online of your desire
to cancel any or all services received,
those services will be billed on a
recurring basis. This includes when
accounts are suspended. When an account's
invoices are paid outside of the 10 day
grace period, invoices will not be
automatically generated. However, after
the customer notifies S Naidu Online of
his or intent to resume service, invoices
will be manually generated and payment
expected for the time the account was
suspended.
Cancellations must be
done in writing via email or their company
letterhead with an authorised
signature. Once we receive your
cancellation and have confirmed all
necessary information with you via e-mail,
we will inform you in writing (typically
email) that your account has been
canceled. Your cancellation confirmation
will contain a ticket/tracking number in
the subject for your reference, and for
verification purposes. You should
immediately receive an automatic "Your
request has been received..." email with a
tracking number. An employee will confirm
your request (and process your
cancellation) shortly thereafter. If you
do not hear back from us, or do not
receive the automatic confirmation email
within a few minutes after submitting your
cancellation, please contact us
immediately via phone. We require that
cancellations of service are done through
the online form to (a) confirm your
identity, (b) confirm in writing you are
prepared for all files/emails to be
removed, and (c) document the request.
This process reduces the likelihood of
mistakes, fraudulent/malicious requests,
and ensures you are aware that the files,
emails, and account may be removed
immediately after a cancellation request
is processed.
As a client of S
Naidu Online, it is your responsibility to
ensure that your payment information is up
to date, and that all invoices are paid on
time. You agree that until and unless you
notify S Naidu Online of your desire to
cancel any or all services received (by
the proper means listed in the appropiate
section of the Terms of Service), those
services will be billed on a recurring
basis, unless otherwise stated in writing
by S Naidu Online. S Naidu Online reserves
the right to bill your credit card or
billing information on file with us. S
Naidu Online provides a 10 day grace
period from the time the invoice is
generated and when it must be paid. Any
invoice that is outstanding for 10 days
and not paid will result in a $10 late fee
and/or an account suspension until account
balance has been paid in full. The $10
late fee is applied in addition to
whatever else is owed to S Naidu Online
for services rendered. Access to the
account will not be restored until payment
has been received.
It is the
customer's responsibility to notify our
sales team via email at sales@snaidu.com
after paying for a domain renewal and to
ensure the email is received and acted
upon. Domain renewal notices and invoices
are provided as a courtesy reminder and S
Naidu Online cannot be held responsible
for failure to renew a domain or failure
to notify a customer about a domain's
renewal.
Invoices that have been
paid more than once with multiple Paypal
Subscriptions can only be added as credit
towards the account and cannot be refunded
via Paypal. If you require assistance with
this provision, please contact
sales@snaidu.com
S Naidu Online
reserves the right to change the annually
payment amount and any other charges at
anytime.
Disclaimer
S Naidu Online shall not be responsible
for any damages your business may suffer.
We makes no warranties of any kind,
expressed or implied for services we
provide. S Naidu Online disclaims any
warranty or merchantability or fitness for
a particular purpose. This includes loss
of data resulting from delays, no
deliveries, wrong delivery, and any and
all service interruptions caused by S
Naidu Online and its employees.
Disclosure to law enforcement S Naidu Online may disclose any
subscriber information to law enforcement
agencies without further consent or
notification to the subscriber upon lawful
request from such agencies. We will
cooperate fully with law enforcement
agencies.
Changes to the
TOS S Naidu Online reserves
the right to revise its policies at any
time without notice.
Denial
of Service: We reserve the
right to refuse service to anyone at any
time for any reason.
Jurisdiction The laws of the
Republic of India shall govern this
agreement In any event of dispute the
area of Jurisdiction would be Mumbai only.
